Hello, Sparrows customers!
I would like to use this space to issue a formal apology to all of our customers with kids out there. It wasn’t too long ago that my only concerns as the owner of Sparrows were to serve high quality coffee and tea, and to do so with top notch customer service. Then I had a baby in May of last year. Although quality products and service are still very important to us as a company, it didn’t take me long to discover a gaping hole in our customer service to parents.
Before long, I found myself changing my daughter’s blow-out diaper on the floor of my own shop. THE FLOOR! Where hundreds of people put their dirty outside shoes on a daily basis. What??!?
I always thought we were so family-friendly at Sparrows, but had completely overlooked our lack of a diaper changer in the restroom. For this, I offer my sincerest apologies. In the future, know that we aim to be as family-friendly as possible, and would love your suggestions for improvement. Just send an email to email@example.com, and I will get back to you as soon as I can.
Also, I promise I had this post in mind before all of the Ashton Kutcher hubbub about changing tables in mens rooms. But, I have to say, he does have a point.
Love love love,
Lori Slager Wenzel
Thumbnail photo of Lori and Marian by Jill DeVries Photography