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SHIPPING & RETURNS

 

SHIPPING

All orders are shipped for a $5.50 flat rate fee. Please allow 2-3 business days for your order to be processed and shipped.

Returns

We want you to be happy with your purchase which is why we accept returns within 30 days of your order being shipped. If you are unsatisfied with your order for any reason, please contact us at info@thesparrowsgr.com for a replacement or refund. Make sure to include your name, order number, what item(s) you would like to return, quantity, and the reason for the return. We will instruct you on how to send the items back to us.

Gift cards and Sale Items are not eligible for return.

Returns should be mailed to:

1035 Wealthy Street SE
Grand Rapids, MI 49506

You will be responsible for paying for shipping costs to returning your item. Shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from your refund. Once your item is returned to us, it may take up to 10 business days to receive your refund or longer depending on your financial institution.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we are not responsible for lost or missing packages and can not guarantee that we will receive your return.